You're on the right page if you want me to fix your computer remotely.

First you have to download a small file which is needed by me to to control your machine. This file is produced by a company called Teamviewer and is free of charge. You do NOT install any software on your computer, you simply run the file to allow me to see and control your machine

Download the correct file for your machine by using the appropriate logo for your machine.

Mac users: 
The file will start downloading automatically once you click on the Apple logo. Once it has downloaded, drag the .dmg file from your downloads folder onto your desktop.
Please wait for further instructions.

Windows users

Right-click on the Windows© logo and select "save target as" and save the file to your desktop. 
Please wait for further instructions.